The Franklin London - Starhotels Collezione: Pros, Cons & Is It Worth It? (2026)
By Jessica Lane, Travel Editor·Updated Mar 2026
24 Egerton Gardens, London
Overview
The Franklin London - Starhotels Collezione offers a luxurious experience in the heart of Kensington. This five-star hotel features elegantly designed rooms with Italian flair and modern comforts, catering to sophisticated travelers seeking both style and convenience. Guests can indulge in Michelin-star dining at The Franklin Restaurant, led by chef Alfredo Russo, or relax at the chic bar. Its prime location makes it easy to explore London’s iconic landmarks.
Pros & Cons
- The staff are exceptionally friendly and attentive, making you feel welcomed from the moment you arrive. Their willingness to help enhances your overall experience in the hotel.
- The location is fantastic, just steps away from major attractions like museums and parks. This makes it easy to explore the city without the hassle of long commutes.
- The beds are incredibly comfortable, featuring crisp white bedding and plush pillows that invite you to sink in for a restful night. A good night’s sleep is a vital part of any trip.
- The breakfast offerings, particularly the coffee and pastries, are excellent. Starting your day with high-quality food sets a positive tone for your adventures.
- The hotel maintains a clean and quiet environment, allowing you to unwind after a busy day in the city. This balance of comfort and tranquility is hard to find in London.
- The room designs are stylish and well-presented, giving a touch of luxury that makes your stay feel special. Attention to detail in the decor enhances the overall vibe of the hotel.
- Many guests return frequently, a testament to the hotel’s ability to earn loyalty. The consistent quality of service and accommodations speaks volumes.
- Some rooms are on the darker side, which can make it challenging to get ready, especially for makeup. Better lighting would significantly improve the functionality of these spaces.
- The bathrooms are relatively small, which can make getting ready feel cramped. If you value spaciousness in your personal care routine, this might be a drawback.
- There have been minor lapses in service that can disrupt your experience. While generally friendly, occasional mistakes can be frustrating when you expect seamless service.
- Some common areas could use a refresh to match the quality of the rooms. A little updating could enhance the overall atmosphere for guests looking to socialize.
Ready to check availability?
Prices update daily — see today's rates.
Photos
Location
The Franklin London sits at 24 Egerton Gardens, a prime spot in the charming neighborhood of Knightsbridge. This area combines an affluent residential vibe with a touch of cosmopolitan flair. Guests can enjoy the leafy streets lined with elegant Victorian architecture while being just a stone's throw from the luxury boutiques of Brompton Road and Harrods, where high-end shopping is practically a sport. A leisurely stroll through the nearby Hyde Park offers a breath of fresh air, and the picturesque Kensington Gardens is also within easy walking distance, providing ample green space to unwind. The hotel is well-positioned for travelers who appreciate both accessibility and a quieter atmosphere. Landmarks such as the Victoria and Albert Museum and the Natural History Museum are a short walk away, perfect for culture enthusiasts. Additionally, the Knightsbridge tube station is nearby, making it simple to navigate to other parts of London. Whether visiting for business or leisure, guests will find The Franklin's location offers a blend of tranquility and urban convenience, catering especially to those who want to explore the city's rich offerings without the chaos of more central locales.
Guest Reviews
Shamsa
family_with_children · AE · Feb 2026
Marjorie
couple · US · Jan 2026
Hana
solo_traveller · AE · Oct 2025
“Best hotel ever”
Laura
partner · Sep 2025
Ibrahim
couple · AE · Oct 2025
“Perfect location and very kind staff”
Guests consistently praise the comfortable rooms, excellent staff, and prime location of The Franklin London. However, many reviews mention concerns about inadequate lighting in the rooms and the need for updates in the common areas.
Who Should Stay Here?
The Franklin London caters to travelers who appreciate exceptional service and a prime location. Couples and individuals looking for a romantic getaway or a cultural escape will find the attentive staff and comfortable beds particularly appealing. With major attractions just a short walk away, you can easily immerse yourself in the city's rich offerings. Those who savor a good breakfast will also value the quality coffee and pastries that kickstart your day on a positive note. On the flip side, anyone who prioritizes spacious accommodations or needs ample natural light may want to reconsider. Some rooms are dim and bathrooms feel cramped, which could hinder your routine. Additionally, if you expect flawless service, occasional lapses may disappoint. This hotel shines in certain aspects but does not cater to everyone’s preferences.
The Franklin London - Starhotels Collezione
Check live availability and the latest prices before you decide.
The Verdict
Our Take
The Franklin London delivers a strong stay with its friendly staff, stellar location, and comfortable beds. High-quality breakfast options set a great tone for the day. However, some rooms feel a bit dark, and the bathrooms can feel cramped. If you prioritize service and location over larger spaces, this hotel is definitely worth your consideration.
Frequently Asked Questions
What are the check-in and check-out times at The Franklin London?
Check-in is from 3:00 PM to 12:00 AM, and check-out is at 11:00 AM.
Is WiFi available at the hotel?
Yes, WiFi is available in all areas of the hotel and is free of charge.
Are pets allowed at The Franklin London?
Yes, pets are allowed, but charges may apply.
Does The Franklin London offer family-friendly accommodations?
Yes, children of any age are allowed. Children up to 2 years old stay for free in a cot, and those up to 15 years old can stay for free in existing or extra beds.
Is there parking available at the hotel?
No, there is no parking available at The Franklin London.
What facilities are available for guests?
The hotel offers fitness facilities for a surcharge, a restaurant, room service, luggage storage, and soundproof rooms, among other amenities.
Are there any special policies for group bookings?
Yes, when booking more than four rooms, different policies and additional supplements may apply.
Can I request an extra bed or crib for my child?
Yes, any type of extra bed or child's cot/crib is subject to request and needs to be confirmed by management.
