citizenM New York Times Square: Pros, Cons & Is It Worth It? (2026)
By Jessica Lane, Travel Editor·Updated Mar 2026
218 West 50th Street, New York
Overview
CitizenM New York Times Square is a modern hotel that caters to tech-savvy travelers seeking convenience in the hustle of Manhattan. Located just minutes from landmarks like Times Square and Central Park, it offers easy access to the city's vibrant energy. Rooms are equipped with flat-screen TVs, iPads for personalized control, and free streaming services, making it a solid choice for those who value connectivity and comfort.
Pros & Cons
- The location is unbeatable. You can walk to Times Square in moments, making it easy to experience the vibrant energy of New York City without the hassle of long commutes.
- The staff is genuinely friendly and attentive. They go out of their way to ensure you feel welcome, providing recommendations that enhance your stay.
- The amenities are high-quality, including tech controls for the room that make adjusting lighting and temperature a breeze. It's a nice touch that enhances your comfort.
- The hotel design is modern and visually appealing. You'll appreciate the aesthetic as it creates a fresh ambiance that feels more upscale than the price suggests.
- The breakfast options are rich and varied. Starting your day with a solid meal helps fuel your adventures in the city.
- The rooftop area offers a nice escape for fresh air. While it may not always be open, it’s a lovely spot to unwind when the weather permits.
- The check-in and check-out process is smooth and efficient. You won’t waste time in long lines, which is a relief in a busy city.
- The rooms are on the small side, which can feel cramped, especially if you're traveling with more than one person or have a lot of luggage.
- Cleanliness can be an issue. Some guests reported finding trash near the entrance and concerns about pests, which detracts from an otherwise pleasant stay.
- The layout of the rooms can be inconvenient. For example, the bathroom setup might feel awkward, especially in tight spaces.
- You might miss having a coffee or tea-making option in your room. That's a small comfort that can make mornings much more enjoyable.
- The toilet paper quality leaves something to be desired. Small details like this can affect your overall experience, especially during longer stays.
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Location
CitizenM New York Times Square sits at 218 West 50th Street, right in the pulse of Midtown Manhattan. This area is an eclectic mix of the touristy and the authentic, which often makes it a hub for travelers seeking both convenience and a taste of the city's vibrancy. The hotel is just a short stroll from iconic landmarks like Times Square, Broadway, and the edges of Central Park. For those looking to catch a show, the theater district is practically at your doorstep, making it easy to walk to a pre-show dinner or drinks without the hassle of navigating the subway at night. In addition to the bright lights of Times Square, the surrounding neighborhood offers a plethora of dining options, from quick bites to upscale restaurants. A quick five-minute walk will take you to the Museum of Modern Art, while a little further you can find Rockefeller Center and its famous ice rink. This location caters well to a mix of business travelers and tourists, as it provides easy access to public transportation and major corporate offices. The vibe here is lively, which suits younger travelers looking to immerse themselves in the city’s energy. However, those seeking a quieter retreat might find the constant buzz a bit overwhelming.
Guest Reviews
Laleh
solo_traveller · US · Feb 2026
Elizabeth
couple · US · Jan 2026
“Wonderful!”
Iris
couple · IL · Feb 2026
Kyle
couple · US · Jan 2026
“Excellent location, high-tech, but small rooms.”
Ryan
couple · GB · Feb 2026
“Average”
Guests consistently praise the excellent location of citizenM New York Times Square and the modern design of the hotel. While many find the rooms comfortable and clean, several reviews highlight that they are quite small, often suggesting this could be an issue for longer stays. Additionally, there are mixed feelings about staff friendliness, with one guest noting rudeness during their experience.
Who Should Stay Here?
This hotel suits solo travelers or couples who want to immerse themselves in the heart of New York City. The prime location near Times Square allows easy access to iconic attractions, dining, and nightlife. Guests who appreciate modern design and tech-savvy amenities will find the environment refreshing and comfortable. If you prioritize friendly service and a vibrant atmosphere over spacious lodgings, citizenM delivers value for your trip. On the other hand, families or groups should probably consider other options. The rooms are small, which can quickly feel cramped with multiple people and luggage. Additionally, cleanliness issues reported by some guests might raise concerns for those who value a pristine environment. If a coffee maker in your room is a must-have for your mornings, this hotel may not meet your needs.
citizenM New York Times Square
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The Verdict
Our Take
CitizenM New York Times Square delivers a prime location and friendly service, which are its standout features. The modern design and quality amenities enhance your experience, making you feel more at home in the bustling city. However, be prepared for compact rooms and occasional cleanliness issues that can detract from your stay. If you prioritize location and are comfortable with smaller spaces, this hotel is a solid choice.
Frequently Asked Questions
What are the check-in and check-out times at citizenM New York Times Square?
Check-in is from 2:00 PM to 12:00 AM, and check-out is at 11:00 AM.
Is WiFi available at the hotel?
Yes, WiFi is available in all areas and is free of charge.
Are there any facilities for disabled guests?
Yes, the hotel offers facilities for disabled guests and is wheelchair accessible.
Does the hotel allow pets?
No, pets are not allowed at citizenM New York Times Square.
What is the policy for children staying at the hotel?
Children of any age are allowed. Children up to and including 10 years old stay for free when using an existing bed.
Is there on-site parking at the hotel?
No, there is no parking available at citizenM New York Times Square.
Are there fitness facilities at the hotel?
Yes, there are fitness facilities available, but there is a surcharge for use.
What should I know about booking for groups?
When booking more than 10 rooms, different policies and additional supplements may apply.
